Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This can be a small independent e-commerce company based in Columbus, OH that specializes in handcrafted tobacco and accessories. Vape Shop It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are looking for an awesome solution to relax or kick back, try a cigarette.
As with any new business, you will have some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, the lack of online sales delayed the start of online orders significantly for the initial half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t able to provide our regular customers with the largest discount to celebrate our six month anniversary as an organization. As it turns out, the delay was not due to the economy, but to an issue with Brightpearl’s end of the year shipping plan. Ultimately, the issues with the shipping system were enough to really put us on our guard for another six months once we planned for the second quarter of our year.
Unfortunately, we didn’t have enough time to prepare, once we were behind on many orders for the second half of the entire year. Thankfully, after reviewing our data, we realized that people could pretty much count on the electric tobacconist to meet our future orders. Once we received the order volumes, we started making repairs and improvements to your online store. Things were looking good, but things were still nearly there. We had to understand how to better advertise and market our e cigarettes and vaporizer products to increase the interest in them.
We are happy to report that quarter, we saw a dramatic increase in our sales. It would appear that the majority of our customers are responding positively to your recent marketing efforts and that people are being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we are unfortunately experiencing some unprecedented volume increases inside our customer service department. This is something we are going to have to address over the next six months.
In addition to an increased number of sales and new customers, we are also now seeing more negative reviews about our business than ever before. The unfortunate news is that we have recently been targeted by way of a group of local “rogue” business vandals, who unfortunately caused some physical harm to our storefront. While our storefront was severely damaged, we have been able to operate it with a minimal degree of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the time of time that we are providing free expedited shipping for most orders.
Among the other areas we have seen an increase in recently is in the amount of people calling our hotline and requesting service. More often than not they are reporting problems with either the merchandise or their receipt. It’s unfortunate that lots of of these individuals don’t realize that people have a returns policy set up. Because of this policy, we’ve been overwhelmed with the amount of calls and emails we have been receiving. It’s clear that we are currently experiencing an increased number of calls and reports from our valued customers. Regardless of the inconvenience, we are always glad to provide in-kind services such as a refund, replacement or money-back guarantee, as a way to ensure their satisfaction.
Beyond the aforementioned news-report topics, there are other important issues we have witnessed recently. For instance, among our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we have implemented a crisis replacement policy in place for several electric Tobaccconists, regardless of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the amount of questions we receive in regards to our services.
Recent press accounts reveal electric Tobaccconists struggle to deal with extended repair times. We regret to talk about, but it is the reality of running a retail business, even one centered on providing exceptional customer support. While our goal remains to strive for continuous improvement and to continually improve our customer experience, we have been taking every step necessary to address any issues our customers could have. As well as hiring additional staff, we’ve also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.